Deposit Policy
(1) Night’s lodging deposit plus 100% of activities, train tickets, transportation reservations, and trip insurance are due at time of booking. Itinerary balance is due 30 days prior to arrival. The credit/debit card on file will be charged at that time unless other payment arrangements have been previously made. Holiday and Spring Break reservations may require final payment 45 days prior to arrival date. Some lodging and activity providers may require different deposit and cancellation policies, which would supersede Gateway Reservations’ standard policies.

Payments
Credit or Debit Card payments are preferred.  Alternate arrangements to pay by check or money order can be discussed with a Gateway Reservations agent by calling 800.828.4228.  If a check or money order payment has not been received prior to the final payment due date, the credit card on file will automatically be charged.  A credit card placed on a reservation constitutes a payment and acceptance of the cancellation policies.

Cancellation Policy
Any and all changes or cancellations must be made directly through Gateway Reservations, not the provider.  Any valid refunds will be paid less a 10% cancel fee.

Packages
Packages are defined as itineraries that include lodging plus train tickets or any other itinerary item. Changes to confirmed packages may incur a $26 change fee. Packages canceled more than 7 days from arrival will incur a $50 cancellation fee. There is no refund for packages or packaged itinerary items canceled within 7 days of arrival or during your trip.  Packaged itinerary items may be subject to the providers’ cancellation policies, which may be stricter than Gateway Reservations’ policies.  There are no refunds for late arrivals or early departures.

Amtrak Train Tickets: Amtrak’s change and cancellation policies are based on the type of fare purchased (Saver, Value, Flexible, Business, and Premium). Saver Fares have stricter policies and may be non-refundable 24 hours or more after booking but may receive a 75% non-refundable eVoucher for future travel. Changes made more than 24 hours after purchase may incur a 25% fee.

Trip Insurance
Trip insurance is available at 7.7% of the total itinerary cost. The trip insurance premium is not refundable if the covered itinerary is canceled. Note: you have 15 days from the date you purchased trip insurance to review the policy and cancel directly with Travel Guard, as long as the cancellation occurs more than 48 hours prior to departing your home for the insured trip.

Notice of Responsibility
For all arrangements, Gateway Reservations acts solely in the capacity of an agent on behalf of its patrons in arranging for air and ground transportation, lodging, activities, and other services, and, as such, is not responsible for any damages, loss, delay, bankruptcy, injury, or accidents due to any act or default on the part of any company or person engaged in providing transportation, lodging, activities, or other services, which are a part of this package. Gateway Reservations is not responsible for lost confirmation, tickets, or vouchers.

Gateway Reservations is here to assist you with your travel plans before, during, and after your stay. 

We will make every effort possible to ensure you are satisfied and have a memorable stay.

If we may be of further assistance, please call us at 800-828-4228 or email us