Deposit Policy
(1) Night’s lodging deposit plus 100% of activities, train tickets, air travel, and trip insurance are due at time of booking. Itinerary balance is due 30 days prior to arrival.  The credit card on file will be charged at that time unless other payment arrangements have been made.

Holiday Deposit Policy
Holiday and Spring Break reservations may require final payment 45 days prior to arrival date.  Some lodging and activity providers may require different deposit and cancellation policies, which would supersede Gateway Reservations’ standard policies.

Air Travel / Rental Car Policies
Airline tickets must be paid in full at the time of booking and are non-refundable once ticketed.  Any changes in airline reservations are subject to a $225.00 fee per person plus any increase in air fare.  Airline carriers reserve the right to change schedules without notice.

If canceling a paid car rental 4 days or more prior to arrival, the payment is refundable less a $25 cancel fee.  If paid rental car is canceled 72 hours or less prior to arrival, reservation is non-refundable.

Remit payments by check or money order payable to: Gateway Reservations, 2007 Main Ave., Suite B, Durango, CO 81301, or call a Travel Specialist at 800.828.4228 to pay by credit card.

If a check or money order payment has not been received prior to the final payment due date, the credit card on file, provided for the deposit, will automatically be charged.  A credit card placed on a reservation constitutes a payment and acceptance of the cancellation policies.

Cancellation Policy
Any and all changes or cancellations must be made directly through Gateway Reservations, not the provider.  The lodging or activity provider’s cancellation policies are applicable when reserving non-package reservations.  Any valid refunds will be paid less a 10% cancel fee.

Packages are defined as itineraries that include lodging plus any other itinerary item.   Changes to confirmed packages may incur a $26 change fee.  Packages canceled more than 15 days from arrival will incur a $35 cancellation fee.  There is no refund for packages or packaged itinerary items canceled within 15 days of arrival or during your trip.  Packaged itinerary items may be subject to the providers’ cancellation policies, which may be stricter than Gateway Reservations’ policies.  There are no refunds for late arrivals or early departures.

Train Rides
Unless upgrading your existing train reservations, changes to train reservations will incur a $7.75 per person change fee.  There is a $15.75 per adult and an $8.75 per child fee for train tickets canceled more than 5 days from your train departure date.  These fees are in addition to the above-mentioned package cancellation fees.  Train tickets canceled within 5 days of your scheduled train departure date are non-refundable.  Some special train events, such as the Polar Express™, are non-refundable.

Trip Insurance
Trip insurance is available at 7% of the total itinerary cost.  The trip insurance premium is not refundable if the covered itinerary is canceled.  Note: you have 15 days from the date you purchased trip insurance to review the policy and cancel directly with Travel Guard, as long as the cancellation occurs more than 24 hours prior to departing your home for the insured trip.

Notice of Responsibility
For all arrangements, Gateway Reservations acts solely in the capacity of an agent on behalf of its patrons in arranging for air and ground transportation, lodging, activities, and other services, and, as such, is not responsible for any damages, loss, delay, bankruptcy, injury, or accidents due to any act or default on the part of any company or person engaged in providing transportation, lodging, activities, or other services, which are a part of this package. Gateway Reservations is not responsible for lost confirmation, tickets, or vouchers.

Gateway Reservations is here to assist you with your travel plans before, during, and after your stay.  If we may be of further assistance, please call us at 800-828-4228 or email We will make every effort possible to ensure you are satisfied and have a memorable stay.